US Airport Immigration Computers Go Down Temporarily

02 January, 2018, 12:08 | Author: Christina Harvey
  • Long lines of people waiting to go through customs at Miami International Airport due to a reported computer issue

The outage on Monday night affected airports including New York's JFK, San Francisco and Denver, as global travellers arrived from holiday travels on New Year's Day, reports CNN.

For roughly two hours, the customs computer systems were unable to recognize who was a USA citizen, a resident or a visitor, so everyone had to go through an immigration officer, making the process much longer.

A passenger jet takes off from San Diego International Airport. The brief outage's after-effects are still being felt at some airports and delays are expected.

"The kiosk machines shut down", Martin said.

A computer outage in the U.S. Customs and Border Patrol processing system caused delays at JFK, LaGuardia and Newark Airport for almost two hours Monday night.




Customs says that passengers continued to be processed during the outage, "using alternative procedures at affected airports". It said Monday night that all airports were back on line.

A spokesperson tells CBS News that Customs and Border Patrol has been contacted and are investigating.

Footage has been posted of passengers clogged up in queues as they wait for word on when the computers will be back up and running.

Security remained the priority during the outage.

"During the technology disruption, CBP had access to national security-related databases and all travelers were screened according to security standards", CBP said in a statement. Addressing security concerns, the US Customs and Borders Protection said that there was no indication that the service disruption was malicious in nature.

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